FAQs

Last updated: February 2026

Frequently Asked Questions

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD), bank transfers, bKash, Nagad, and all major credit/debit cards.

Q: Is EMI available?
A: Yes, EMI is available on credit cards from participating banks. Check our EMI Policy page for details.

Q: How long does delivery take?
A: Inside Dhaka: 1-2 business days. Outside Dhaka: 3-5 business days.

Q: Do you offer free delivery?
A: Yes, free delivery is available inside Dhaka for orders above a certain amount.

Q: Are all products genuine?
A: Yes, we only sell 100% authentic products with official manufacturer warranty.

Q: How do I claim warranty?
A: Contact our customer service with your invoice. We'll guide you to the nearest authorized service center.

Q: What is your return policy?
A: We offer a 7-day replacement policy for defective products. See our Return Policy for details.

Q: How long do refunds take?
A: Refunds are processed within 7-10 business days after receiving the returned product.

Still have questions? Contact us at:
Phone: 01722-789897
Email: hello@gollachutgadgets.com